Nestlé respects your right with regards to data privacy and data protection when you communicate (online or offline) with us through our various websites, mobile applications, offline programs and events. We have therefore developed this Privacy Notice to inform you how each Nestlé related entity in the UK & Ireland (unless stated otherwise - “Nestlé”, “we,” or “our”) collects, stores, uses, shares, processes and protects the personal information about our consumers (“you”). It also tells you how you can access and update your personal information and make certain choices about how your personal information is used.
By using our websites, applications or by otherwise giving us your personal information you are accepting the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use our websites or applications or give us any of your personal information. We reserve the right to make changes to this Privacy Notice at any time. Any changes will be posted in this Privacy Notice and material changes will be prominently notified on the respective website or application this Privacy Notice applies to or will be otherwise communicated to you prior to the change becoming effective. We encourage you to regularly review this Privacy Notice to make sure you are aware of any changes and how your information may be used.
Please be informed that the Nestlé related entity in the UK or Ireland which operates the website you are visiting or service you are receiving (as the case may be) is the Data Controller of any personal information you submit to Nestlé. If you have any queries over who is your Data Controller please Contact Us.
If you have any requests concerning your personal information or any queries with regard to this Privacy Notice please Contact Us.
1. What does this Privacy Notice apply to?
This Privacy Notice applies to personal information that we collect from or about our consumers or customers through the methods described in this section. Please note we may combine personal information that we collect via one method (e.g., a website) with personal information that we collect via another method (e.g., an offline event).
We do this to get a more complete view of our consumers, which, in turn, allows us to serve you better and with more customisation.
1.1 Nestlé websites
This refers to any consumer-directed websites operated by Nestlé, including websites that we operate under our own domains/URLs and websites that we run on third party social networks such as Facebook (e.g. Facebook fan page).
1.2 Nestlé mobile sites/applications
This refers to any consumer-directed mobile sites or applications operated by Nestlé, including our smartphone apps (e.g., iPhone apps).
1.3 Nestlé text messaging programs
This refers to any consumer-directed text messaging programs operated by Nestlé. These programs might be advertised on one of our websites or applications or in a print ad.
1.4 Offline registration cards
This refers to printed registration and similar cards that we may collect from consumers via postal mail, in-store demos, or other offline events.
1.5 Call centres
This refers to personal information that we may collect from consumers through our call centres, for example if you call us with a question or comment or to sign up for marketing communications over the phone.
1.6 Data from other sources
This refers to personal information we may obtain about you from other sources. For example, we may hire a third party data aggregator to provide us additional information about our existing consumers (this is known as “data appending”) or we may use a third party to collect consumer data from ur online advertisements. We may also receive information from third party co-sponsors who we may occasionally partner with to run special contests or other promotions. We may also receive information about consumers when we acquire other companies or businesses.
2.What information do we collect?
Depending on how you interact with us (online, offline, over the phone, etc.), we may collect from you various types of information (personal and aggregate), as described in this section.
Personal information (as used in this Privacy Notice) refers to such types of information that can be used to personally identify you, whereas aggregate information does not allow for such identification on its own.
In some instances (and unless we say otherwise below), we may combine/link one type of information with another type of information (e.g., personal contact information with account login and/or demographic information) and store them together in our records. In cases, where personal and aggregate information are combined, such information will always be considered as personal information. We strive to limit the amount of personal information we collect and store to that which is reasonably necessary to provide you the relevant services. We generally store your personal information for as long as your account is active with us or as needed to provide you the relevant services. We may store your personal information for a longer period of time to comply with legal or regulatory obligations, resolve disputes, enforce our agreements, or for records management purposes.
2.1 Personal contact information
This includes any information that would allow us to personally contact you, such as your name, home or mailing address, phone number (home, mobile phone, etc.), or email address. In some cases, this could include personal information that you give us about someone else (for example, if you provide a friend’s email address for a tell-a-friend program). We typically collect personal contact information in connection with a variety of activities, including general website registration, newsletter sign-up, website community features, online purchases, customer service inquiries, contests and other promotions, and consumer surveys. If you create an account with us, your personal contact information may be stored under your account profile.
2.2 Account login information
This refers to any information that is required for you to establish a unique account with us or for us to give you access to your specific account profile. Examples may include your login ID/email address, screen name, password, and/or security question and answer. We only collect unique login information for those activities that require an account, such as general website registration, newsletter sign-up, and website community features. Your login information, especially your password, should be kept confidential and never shared with anyone else. To change your login email address or password, log in to the relevant edit account section of our site (if available) or Contact Us.